New World Diamonds (NWD) is committed to and stands behind the quality of our products which includes lab-grown diamonds and finished jewelry.
If for any reason you aren’t completely satisfied with the goods, don’t worry, we offer free returns within 30 days of receipt for orders over $100.00. Orders that have been previously exchanged, re-sized, and custom pieces or international customers are not eligible for return and shall be considered a final sale.
New World Diamonds stands behind the craftsmanship of our jewelry and as a result offers a lifetime warranty against manufacturing defects on all our fine jewelry.
All of our jewelry is manufactured using the best materials available in the world today. All New World Diamonds goods are inspected prior to shipping. If you deem an item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair, replace, or substitute it without additional cost to you. If we determine that damage is not caused by a manufacturing defect and should charges apply, we will notify you prior to performing any work on your item. Replacement and repair times are dependent upon the severity of the damage and availability of a replacement.
New World Diamonds may require the customer to pay for the costs of shipping and handling of all items past our 30 day policy. Items covered under our warranty will not have a repair charge. For repairs not covered under the lifetime warranty, we will send you a price for the repair and your approval prior to the work being performed.
Repair or service performed by a jeweler other than New World Diamonds will void the warranty.
Please note jewelry can be impacted by normal wear, activities, or distress. This is especially true for rings and light weight bracelets, since your hands are actively used on a daily basis. Our Lifetime Manufacturing Warranty does not cover damages caused by negligence, normal wear and tear, loss of gemstones, product loss, theft, improper care, accident, discoloration of precious metals caused by chemicals, or the natural breakdown of materials over an extended time and use. New World Diamond Lifetime Manufacturing Warranty only covers original and unaltered products. If a refund percentage or amount is agreed upon at any point that would then void future liability and warranty policies. Our Lifetime Manufacturing Warranty also does not cover damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
Further to the above, here are a few specific examples of issues we would not consider manufacturing defects:
- The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
- Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
- Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
- The loss of a gemstone caused by damage from everyday wear or from other damage.
New World Diamonds is happy to offer repair and refurbishing of our jewelry which is assessed on a case-by-case basis. Charges may apply to some repairs including shipping. Prior to making any repairs we will contact you for approval.
Because of the quality of our diamonds NWD guarantees our diamonds will not fade, cloud, change color or lose their brilliance forever.
If you have any questions at all, please don’t hesitate to contact New World Diamonds Customer Service at +1 (877) 653-2250 or email at: Hello@NewWorldDiamonds.com